Register a return

Tell us what is coming back and how you would like it resolved. We will confirm by email and send you the return instructions.

Takes about 3 minutes

Which order are you returning?

Start by telling us where the order was placed — we ask for the order number or the invoice number depending on which.

Where was the order placed?

What are you sending back?

Add one row per product. The article number is on the label inside the garment and on your invoice.

Item 1

How would you like us to resolve it?

Tell us what you would prefer and we will confirm what we can do.

Preferred outcome

Tell us about the fault

These details are what our quality team assesses the claim on. Only the description is required — fill in what you know.

On the order confirmation or the sticker on the outer packaging.

What is wrong? Optional

How has the garment been washed? Optional

Wash history is the first thing our quality team looks at. Fill in what you know — anything you leave blank we will ask about later.

Photos help us settle a fault claim faster. Reply to the confirmation email with a photo of the fault and one of the care label, and we will attach them to your case.

Your details

So we can reach you about this return.

Questions about returns

You have 30 days from receiving the order to register a return, and 14 days after that to send the goods back to us.

Return freight is free when you use the return label booked through the link on your confirmation. You are responsible for the condition of the goods until they reach us.

Unused and adequately packed, in their original packaging. If a sealed product has been opened, the right of cancellation no longer applies.

Within 14 days of the return reaching our warehouse, to the payment method you used. The original delivery cost is not refunded.

No. Choose "Report a faulty or damaged item" at the top of the form. Fault claims go to our quality team and are not limited to the 30-day return window.