Frequently asked questions & answers
Great! After every successful order, an order confirmation is sent to the email address provided at checkout. The most common reason for not receiving it is that it ended up in your spam folder or that you entered an incorrect email address. Contact us and we'll help you.
Yes, it is possible, but only until we have started preparing the picking of your items. We therefore ask you to contact us as soon as possible as we have a high volume of orders to handle.
If you didn't choose to cancel your order yourself, it was likely cancelled because the item sold out while you were completing your purchase.
We display all prices both including and excluding VAT in the product view. Shipping is added at checkout. The total price is always visible at checkout before you pay. At checkout you can see the price for your items and any fee for your selected shipping option.
At the moment, we cannot show or guarantee when an item will be back in stock. Please contact our customer service for more information.
Unfortunately it is not possible to place an order while a product is out of stock. Please contact our customer service for more information.
Unfortunately it is not possible to change the size or color in your order, but if you're quick you may be able to cancel your order and place a new one. However, this requires that your order has not yet moved on to picking and packing. Otherwise, a return of the item and placing a new order or making an exchange applies.
We love passionate home cooks and dedicated hobby bakers, so of course you can shop as a private customer. All prices are shown including 25% VAT. Any shipping costs are added and all costs are shown summed up including fees at checkout before payment.
No, we don't have our own physical store, but we have many knowledgeable and well-stocked retailers around the country. See our retailer page or contact us and we'll point you to the nearest physical store.
Enter the discount code in the field at the top right in the checkout and activate it by pressing 'Add'. The value of the discount code is fixed and is deducted from the total of your order. A discount code can normally only be used once by the same customer, which may be the reason the discount is not activated. Contact us if your agreed discount is not activated as it should be.
Purchases are primarily made through Shopify Payments. There you can pay with Visa, Mastercard, Maestro and American Express. Klarna and iDeal (in markets where supported). We also offer an invoice option for credit-approved companies in Sweden via Mondido/Two.
Unfortunately you cannot change the payment method after the order has been placed and confirmed in our system, as we use different credit companies or payment service providers.
When you go to checkout to pay, an assessment is made by our payment partners to determine which payment options they can offer you. The assessment is individual and based on several factors; for example, previous payment history, the amount you wish to spend and external information. If your purchase is declined, it means our payment partner cannot offer you the credit you are applying for for that specific purchase. Contact customer support if you have problems completing your order.
As a rule, the amount is reserved when your purchase is made and is only charged when we ship your items. In some cases, you are charged at the time of purchase.
If you have a delayed or missed payment on an invoice or partial payment, you will receive a reminder from Klarna with a fee. We cannot view or handle your invoice payment via Klarna. Please contact Klarna for any payment-related questions.
We currently deliver within the EU as well as Norway, Great Britain, Switzerland, USA and Canada. We are working on adding more markets as we receive requests from all over the world.
We currently distribute with Postnord in Sweden and Denmark, and with DPD to our European markets. We also offer delivery with DHL to most markets.
Our ambition is that your items will be shipped from our warehouse within 3-5 business days of your purchase. If you have selected an add-on such as embroidery on your garment, a few extra days will be added.
For trackable shipping options, a tracking link is sent in the delivery confirmation via email or in some cases via SMS.
If your package is trackable, it may take up to 48 hours before the tracking link is updated.
If your package is trackable, you can click the link in the shipping confirmation or in my pages to track your order. It may take up to 48 hours for the link to update after your package has been shipped from our warehouse.
If you don't pick up your package in time, it will be returned to us and we will charge a handling fee. Therefore, even if you wish to exercise your right of return, you should pick up your package and send it back to us using the included return label.
We would like to hear from you
Segers Fabriker Sweden
Mon - Thu 09:00-16:00 (Lunch 12:30-13:00)
Fri 09:00-15:00 (Lunch 12:30-13:00)
Sat - Sun closed
Submit a complaint
Shipping:
We use different distributors for our products. Currently we use PostNord or DHL as distributors. We offer free shipping with PostNord for orders over 1000 SEK incl. VAT. Delivery time 2-5 days
In the event of delivery damage, we refer you to the relevant distributor, but please notify Segers of the damage as soon as possible. Please attach photos.
At Seger's webshop, you as a private individual have a 30-day return period from the day you placed your order. In order for an item to be returned within the return period, the item must be in its original condition, unused with all labels still attached.
Note: Embroidered or custom-made garments cannot be returned.
Returns:
How to return goods ordered from segers.com:
- Pack your products well, preferably in the packaging you received with your goods.
- Follow this link and fill in your details.
- Wait for a QR code to be sent to you (via text message or email)
- Drop off your return at the nearest PostNord agent and show your QR code. The agent will then print out your return label and attach it to the package, and give you a receipt confirming that you have sent the return.
- When the return is processed, we will issue a credit invoice for the value of the goods, less the return shipping cost of SEK 89 incl. VAT. Our goal is to process all returns within 14 days.
In the event of an incomplete return, we reserve the right to refuse the return or charge a reasonable handling fee. We do not offer returns on custom-made, embroidered or printed items.
If the delivery comes from a retailer's warehouse, please follow their return policy.
Byte:
The easiest and most convenient way is to return as above and then place a new order in the same way as when you ordered previously. We will refund you as soon as your return is approved and back in stock.
Refund:
Refunds for your return or complaint will be made via the same payment method you used to purchase. We will register your return as soon as we receive it, our warehouse will then assess whether the item is in its original condition. A refund will then be made.
OBS: We cannot influence the time it takes for your bank to process the refund. Segers will refund the amount as soon as possible, within 14 days of us receiving and registering your return.
Right of withdrawal
The right of withdrawal for you as a private individual is regulated in accordance with the Distance Contracts Act.
As a consumer (private individual), you have a 14-day right of withdrawal from the day you receive a product that we have sent to you. You do not need to give a reason when you cancel your purchase within 14 days. The right of withdrawal expires 14 days after the day on which you or a third party, but not the transport company, received the product or in the case of partial delivery, when you or a third party, but not the transport company, physically received the last product. You have no right of withdrawal on specially ordered goods such as goods with embroidery, printing or special orders.
If you wish to cancel your purchase, please email: customercare@segers.com
If you would rather print out a cancellation form or the Swedish Consumer Agency's cancellation form and attach them with your return, you will find both here.
Provided the return is approved, you will usually receive a refund within 14 days of sending the item back. If you have chosen invoice, we ask that you pause it with Klarna to avoid reminder fees while we process the return.
Provided that the desired exchange item is in stock, you will usually receive the new item within 14 days.
Provided the complaint is approved, you will usually receive a new item or a refund within 14 days of sending the item back.
From the time we have made the refund, it takes up to 7 banking days before you are refunded via the same payment method used for purchase. If you pay via invoice from Two, a credit invoice will be issued by Two. Any questions regarding the Two invoice will be answered by Two.
If your package has been damaged in transit, it is important that you keep all packaging and contents so that we can inspect it if necessary. Then log in to your user and register a complaint. Also write as a comment that the complaint concerns transport damage and please attach a picture of the damage. Our complaints department will then contact you via email for further handling of the matter.
We currently deliver within the EU as well as Norway, Switzerland, the USA and Canada.