Freight, returns, exchanges & complaints

Shipping:
We use various distributors for our products. Currently, we use DPD or DHL as our shipping providers. Delivery time is 2–5 days.

In the event of shipping damage, we refer you to the respective distributor, but we kindly ask you to notify Segers as soon as possible regarding the damage. Please include photos if possible.

At Segers' webshop (segers.com), private customers have a 30-day return policy from the date of purchase. To be eligible for a return under the return policy, the item must be in its original condition, unused, with all tags attached. Customized or specially ordered garments cannot be returned.

* Free freight with DPD within Europe for orders above 30 EUR, please note that we do not offer DPD fright in Sweden. PostNord is our standard option in Sweden for orders above 1000 SEK in Sweden).


Return:
How to return items ordered from Segers.com:

  1. Pack your products well, preferably in the packaging you received with your items.

  2. Follow this link and fill in the details.

  3. A PDF label will be sent to you via email.

  4. Print the label and attach it securely to your package.

  5. Drop off your return at the nearest PostNord or DPD service point. The Service point will then scan the package and provide you with a receipt confirming that the return has been sent.

  6. When the return is handled, we exhibit a credit invoice at the value of the product. Free return freight when use of return label provided by Segers. Our goal is for all returns to be handled within 14 days.

In case of incomplete returns, we reserve the right to deny return or charge a reasonable handling cost (25 EUR). We do not offer any return on specially made, embroidered or printed goods.

Change:
Return as above.
Place a new order (just as when you ordered earlier).

Complaint:
Register your complaint case via the complaint form, we will contact you for further information.

FAQs

Assuming the return is approved, you usually receive a refund within 14 days of sending the item back. If you selected payment by invoice, we ask you to pause it with Klarna to avoid a reminder fee while we manage the return.

Assuming the desired exchange item is in stock, you usually get the new item shipped within 14 days.

Assuming the advertising is approved, you will usually receive a new item or a refund within 14 days of sending the item back.

From the time we have approved your return, you will be refunded within 7 business days via the same payment method used when purchasing.

If your package has been damaged in transit, it is important that you keep all packaging and content, so that we can examine it if necessary. Then log in to your user and register an claim. Also write as a comment that the claim relates to damage in transit and please attach a picture of the damage. Our claims department will then contact you by e-mail for further handling of the matter.

At present, we deliver only within the EU.