Terms of use

General

These general terms and conditions apply when you as a consumer place an order via segers.com. An agreement is entered into between you and Segers Fabriker AB (Business registration number). Detailed contact information and other information about Segers can be found at segers.com. The terms are only applicable to you as a consumer placing orders via our website.

To be able to order on the website, you must be 18 years of age or older. According to Swedish law, Segers does not accept credit purchases for persons under 18 years of age. Segers reserves the right to refuse or change your order in individual cases.

Segers reserves the right to refuse sale due to being out of stock as well as any image and textual errors on the website, such as errors in product description or technical specification, incorrect prices and price adjustments or incorrect information regarding whether an item is in stock. Segers reserves the right to correct any such errors and to change or update the information at any time. If an incorrect price has been entered for an item that you have ordered, we will of course notify you of this and await your approval of the corrected price before we continue with the order. All image information on the website should be regarded as being for illustrative purposes only. Such illustrations cannot be guaranteed to reflect the number of items you receive or the exact appearance, features or origin of the item. Segers is not responsible for information on the website that comes from a third party.

The Website, and all content on it, is owned by Segers or its licensors. The information is protected by, among other things, intellectual property law and market law. This means that trademarks, company names, product names, images and graphics, design, layout and information about goods, services and other content may not be copied or used without the written approval of Segers.

Agreement and order

In order to make a purchase via the website, you must accept the terms and conditions. By accepting the terms and conditions, you agree to comply with the terms in their entirety, and agree that you have read the information about personal data and agreed to the use of personal data and cookies in accordance with our Privacy Policy.

A purchase agreement is only entered into when Segers has confirmed your order and you have received an order confirmation from us by e-mail. We urge you to save this order confirmation for any contacts with our customer service. You can cancel your order until it is confirmed by us. If the order is cancelled, we will refund all possible payments.

Customer information

Segers recommends that you create a user account before you shop with us. When you register your user account and / or place an order, you will be asked to provide certain personal information. You confirm that the information you fill in is correct and complete and are responsible for incorrectly filled in information. Information about our processing of personal data can be found in Seger's privacy policy.

You are responsible for ensuring that no one else can use your login information. You may not disclose the username and password of any unauthorized person and must ensure that documents containing username and password information are stored in such a way that unauthorized persons cannot gain access to the information. You must notify us immediately if it can be suspected that an unauthorized person has gained access to your password. You are responsible for all purchases made with your login details if such notification has not been made.

If we suspect that you are abusing your user account or login information or violating the terms, we have the right to suspend you. Segers also has the right to assign you new login details.

Prices, fees and payment

When ordering via the website, the prices stated apply. Prices are stated in Swedish kronor and include VAT. Prices do not include payment and shipping fees, which are stated separately.

You can pay in the ways specified on the website. In the case of invoice payment or partial payment, Segers or its partners may make a credit report. In such a case, you will be informed of this. We reserve the right not to always offer all payment methods, or change payment methods if the one you have chosen for any reason does not work at the time of purchase.

Delivery and transport

Items that are in stock are normally delivered within the number of working days stated on the website. Unless otherwise specifically agreed, delivery takes place no later than 30 working days from the time Segers confirms the order in writing through order confirmation.

If packages are to be collected, you must do so within the time specified in the notification. Packages must normally be picked up in person with valid identification. If you do not pick up the package, we reserve the right to charge you a fee of SEK 250 for handling your order.

Right of cancellation

When purchasing goods from www.segers.com, a 14-day right of cancellation always applies in accordance with current consumer protection legislation. This means that you have the right to cancel your purchase by notifying us within 14 days of receiving the order.

In connection with an order for goods for which the right of cancellation does not apply, you will receive clear information about this. If an item has been sealed, you must not break the seal if you want to be able to exercise your right of withdrawal. The right to cancel is invalid once the seal is broken.

If you want to cancel the purchase, please let us know at ecom@segers.com. You must state your name, address and order number as well as the name of the item in the message.

When exercising the right of cancellation, you pay the return shipping and are responsible for the condition of the goods after you have received the goods and during the return shipping. The item must be returned within 14 days from the date the notice of exercise of the right of cancellation being submitted to us. The product must be sent adequately packaged, in good condition and in the original box. If the product is not returned in an acceptable condition, we have the right to charge a cost for handling an unsaleable product.

When you cancel your purchase, we will refund the amount you paid for the item, excluding delivery costs. Regarding the amount to be refunded, we have the right to deduct an amount corresponding to the depreciation of the product compared to the original value of the product, if and to the extent that such depreciation is due to the fact that you have handled the product to a greater extent than necessary to determine its properties. or function.

Refund will be made within 14 days of receiving the return. The refund will be made to you via the payment option you chose when you bought the item, provided that nothing else has been agreed or that there are obstacles to such a refund.

Warranty and claims

Some of our goods may be covered by warranty. Warranty for goods only covers original manufacturing defects, and thus not defects that occur during or after a change made to the product's function and appearance, such as rebuilding, upgrading or other configuration of the product. Your order confirmation serves as proof of warranty.

The right to claim covers goods that are defective in accordance with current consumer protection legislation. If you discover that the product is defective when you receive your order, you should contact us at: ecom@segers.com as soon as possible, but no later than 14 days after you have received your order.

We are responsible for return shipping for approved claims.

Refund will be made within 14 days of receiving the return. The refund will be made to you via the payment option you chose when you bought the item, provided that nothing else has been agreed or that there are obstacles to such a refund.